Support
At PryCity Digitals, we are dedicated to providing exceptional support to ensure you have a smooth experience with our digital products. Whether you’re encountering an issue, need guidance, or simply have a question, our support team is here to assist you.
How We Support You
Our support team is available to help you with a wide range of topics, including:
- Product Support:
Assistance with product downloads, installations, or functionality issues. - Account Support:
Help with account management, login problems, and account settings. - Billing and Payments:
Guidance on billing inquiries, payment issues, and refund requests. - Technical Support:
Solutions for any technical issues related to product usage or site navigation. - General Inquiries:
Answers to any other questions or concerns you may have.
Contact Support
If you need immediate assistance or have any concerns, please feel free to contact us using one of the following methods:
- Email Support:
For product-related issues or inquiries, email us at support@prycity.com. - Live Chat:
Available on the site for quick, real-time assistance. Look for the chat icon in the bottom right corner of the page to get started. - Submit a Request:
If you’d prefer a more detailed response, you can submit a request through our Submit a Request form, and one of our team members will reach out to you promptly.
Self-Help Resources
For your convenience, we also offer a selection of self-help resources to help you resolve common issues quickly:
- FAQs:
Find answers to frequently asked questions. Check out our FAQ page for more. - Knowledge Base:
Our knowledge base offers step-by-step guides on how to use our products and services. Browse through various articles to find solutions. - Product Documentation:
Access detailed documentation to better understand the features and benefits of the products you’ve purchased.
Contact Us
For all inquiries, please use the form below. We aim to respond as quickly as possible, typically within 48 hours. We value your feedback and look forward to assisting you.
Hours of Operation
Our support team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM (EST). While we strive to respond to all inquiries as soon as possible, please allow up to 48 hours for a response.
Your Satisfaction is Our Priority
At PryCity Digitals, we value your business and are committed to providing exceptional service. Your satisfaction is important to us, and we continuously strive to improve our products and support processes. If you ever feel that your issue has not been addressed to your satisfaction, please let us know, and we’ll work with you to resolve it promptly.
We appreciate your trust in us and look forward to continuing to serve you.