Refund Policy

Refund Policy for PryCity Digitals

Welcome to PryCity Digitals. We value our customers and strive to ensure a transparent, secure, and satisfactory experience when purchasing digital goods through our platform. Please take the time to review our Refund Policy to understand how we manage refunds, cancellations, dispute resolution, and customer support in compliance with applicable digital commerce laws and industry standards.

This Refund Policy governs all transactions and interactions between PryCity Digitals (“we”, “us”, or “our”) and users (“you”, “your”, or “customer”) purchasing digital products from https://www.prycity.com.

1. Introduction

Digital transactions require unique considerations compared to physical goods, especially regarding the refund process. At PryCity Digitals, our products consist of downloadable or license-based assets, including software, design templates, documents, media files, scripts, and other intangible goods. Because of the nature of digital content, we maintain a strict yet fair refund framework designed to protect both creators and buyers.

By making a purchase on our website, you agree to abide by the terms set forth in this Refund Policy.

2. Scope of the Refund Policy

This policy applies to:

All digital downloads sold on PryCity Digitals.
Subscription-based services where applicable.
Purchases made directly on our website via secure checkout.

This policy does not apply to third-party platforms or integrations outside of our domain, nor does it cover physical merchandise (as we do not sell any).

3. General Refund Eligibility

Due to the non-tangible and irrevocable nature of digital goods, we do not offer unconditional refunds. However, refunds may be issued in specific circumstances as outlined below:

Refunds May Be Considered Under These Conditions:

The product is defective or not functioning as described.
The product cannot be downloaded/accessed due to system issues on our end.
A duplicate payment has been processed due to a technical error.
The product description was materially misleading or incorrect, and the user can provide evidence.
The digital product violates copyright or licensing rules previously undisclosed.

Refunds Will NOT Be Issued If:

You simply change your mind.
You do not have sufficient technical knowledge to use the product.
The product fails to meet your expectations, but the description was accurate.
You experience incompatibility with third-party software or tools not specified in our documentation.
The product was downloaded, activated, or accessed after purchase.

4. Product-Specific Refund Criteria

a) Software Scripts, Code Files & Plugins

Refunds are offered if the software is non-functional upon proper installation following all documentation and requirements. The customer must provide:

The name of the software or file.
A detailed explanation of the problem.
A screenshot or screen recording of the error or failure.

b) Documents, PDFs, Templates, and Licenses

Refunds are available only if the file is corrupt, incomplete, or missing elements advertised in the product page. Errors must be reported within 7 days of purchase.

c) Bundles and Packs

Bundles are final sale unless all items in the pack meet refund eligibility. Refunds on partial bundles are not permitted.

d) Subscription Services

If PryCity Digitals offers subscription-based downloads or premium memberships in the future, the following applies:

Monthly Plans: Cancel anytime, no refunds for the current billing cycle.
Annual Plans: Refunds within 14 days of initial charge if no downloads or services were accessed.

5. How to Request a Refund

If you believe your purchase qualifies for a refund, follow these steps:

Step 1: Email Support

Order ID or Invoice Number
Product Name
Detailed description of the issue
Attach supporting evidence (e.g., screenshots, video, log file)

Step 2: Initial Review

Our customer service team will review your request within 3–5 business days and respond with one of the following:

Approval and estimated refund time.
Request for additional evidence or clarification.
Rejection with a reason and alternative support options.

6. Refund Method and Processing Time

Once approved, refunds will be issued to your original payment method unless otherwise specified. Please note:

Processing Time: 5–10 business days depending on your financial institution.
Payment Gateway Fees: Non-refundable unless caused by our error.
Currency Exchange: We are not responsible for variations due to exchange rates or cross-border transaction fees.

7. Chargebacks and Payment Disputes

We encourage direct resolution through our support system before initiating a chargeback. If a user disputes a transaction via their bank or PayPal without first contacting us, we reserve the right to:

Suspend or terminate the user’s account.
Block access to purchased products.
Revoke licenses associated with the disputed order.

Abuse of chargebacks may result in a permanent ban from our platform.

8. Unauthorized Transactions

If you suspect fraudulent activity or that someone else used your payment credentials without authorization, please contact your payment provider immediately and also notify us at support@prycity.com. We will cooperate in resolving the matter, but refund decisions ultimately depend on verifiable fraud documentation.

9. Responsibility of the Customer

Before requesting a refund, we encourage customers to:

Thoroughly read the product description and FAQs.
Ensure system requirements and compatibility.
Try to troubleshoot using our provided documentation.
Contact our support for real-time guidance or clarification.

Neglecting these steps may result in an ineligible refund claim.

10. Support Limitations

While we provide reasonable support to all verified purchasers, please understand that:

We do not provide customizations or installation services unless stated.
Support is not a substitute for technical knowledge required for advanced products.
Availability may vary on weekends and holidays.

Our support team operates Monday through Friday, 9:00 AM to 5:00 PM AST.

11. Product Updates and Revisions

In cases where errors are reported and validated, PryCity Digitals will:

Update the product files.
Notify users via email or dashboard alert.
Offer a free updated download link.

A refund is not guaranteed if a functional update is made available.

12. Refund Rights of Contributors

Products submitted by third-party contributors are subject to quality and licensing verification. If a refund is issued on a contributor’s product due to fault, breach of terms, or copyright violation, the contributor may lose revenue for that item and be suspended if issues persist.

13. Compliance and Legal Responsibility

We adhere to international digital commerce regulations including, but not limited to:

The U.S. Digital Millennium Copyright Act (DMCA)
EU Directive on Digital Content
GDPR (for handling customer data and privacy during transactions)
Puerto Rico’s Online Consumer Protection Laws

All disputes will be governed under the jurisdiction of Puerto Rico law.

14. Final Clause: Our Rights

We reserve the right to:

Update this policy at any time without prior notice.
Deny refund requests that violate this policy.
Modify or discontinue any product at our sole discretion.

15. Need Help?

Still unsure if you qualify for a refund? Let us help you directly:

📧 support@prycity.com
📄 Visit our Contact Page for alternative forms.

We are committed to maintaining fairness, transparency, and trust in every transaction. Your satisfaction means everything to us at PryCity Digitals.

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