Thank you for shopping with PryCity.com. We strive to deliver quality products, services, and digital content. However, we understand that there might be occasions when you may need to return or request a refund for an item or service. This Refund and Returns Policy outlines our practices, rights, and procedures to ensure you have a smooth and fair experience.

PryCity Refund and Returns Policy

1. General Refund Guidelines

Refunds are available under specific conditions depending on the type of product or service purchased. These guidelines apply to digital goods, downloadable software, service subscriptions, physical products (if applicable), and marketplace purchases made on PryCity.com.

  • All refund requests must be initiated within 7 days of the purchase or delivery date.
  • Refunds are subject to verification and eligibility assessment by our support team.
  • Refunds will be issued to the original payment method unless otherwise agreed.

For assistance with refunds, contact: support@prycity.com or submit a request at https://www.prycity.com/submit-a-request

2. Digital Product Refunds

Digital goods, including scripts, tools, downloadable resources, templates, and digital services sold on PryCity.com, are non-tangible irrevocable goods. Refunds for digital goods will only be considered in the following circumstances:

  • The product was not delivered or the download link failed.
  • The product is corrupted or not as described.
  • The item was purchased more than once accidentally (duplicate order).
  • A critical issue prevents the product from functioning as intended, and support cannot resolve the problem.

Non-refundable conditions:

  • You no longer want the item after download.
  • You did not understand the product description.
  • The product did not meet your expectations.
  • You claim to have made the purchase by mistake but the product was already delivered.

Please read all documentation, FAQs, and technical details before purchase.

3. Physical Products (If Applicable)

If PryCity.com offers any physical goods through its marketplace, the following return conditions apply:

  • The return request must be submitted within 7 days of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • You are responsible for return shipping costs unless the item was defective or incorrect.
  • A refund will only be issued after the returned item has been received and inspected.

Exceptions:

  • Perishable goods, intimate or sanitary items, and personal care goods cannot be returned.

To request a return for a physical product, submit your request at: https://www.prycity.com/submit-a-request

4. Services and Subscriptions

Service-based purchases and subscriptions are handled under separate rules:

  • Monthly subscriptions may be canceled at any time. You will retain access to services until the end of your billing period.
  • Annual plans are refundable within 7 days of purchase only if the service was not used.
  • Custom service agreements, consultations, or project-based services are non-refundable unless explicitly stated in a signed service agreement.

Automatic renewal charges will not be refunded once billed. You are responsible for canceling recurring plans before renewal via your dashboard.

5. Marketplace Vendors

PryCity.com hosts various vendor stores and sellers through its Vendor Registration Portal. Each vendor may maintain their own return and refund policies. However, vendors must comply with PryCity’s minimum refund standards.

If your purchase was made from a third-party vendor on our platform:

6. Refund Processing Timeline

Once your refund request is approved:

  • Refunds may take 5–10 business days to appear on your account depending on your bank/payment processor.
  • We will notify you via email once your refund has been initiated.

7. Chargebacks and Disputes

PryCity.com takes fraudulent chargebacks seriously. If you initiate a chargeback:

  • We reserve the right to permanently ban your account.
  • Any rights to downloaded or accessed content will be revoked.
  • You may be reported to payment processors or credit bureaus for malicious activity.

We strongly advise contacting our support team before initiating a dispute with your financial institution.

8. Faulty or Incorrect Items

If you received a faulty, incorrect, or incomplete product:

  • Contact our team within 72 hours of delivery.
  • Provide your order number, details, and screenshots (if applicable).
  • We will offer a replacement or full refund, depending on availability.

9. Coupon and Promo Code Usage

  • Refunds will be processed based on the final amount paid, not the original product price.
  • Promo codes or offers used during purchase may not be reissued.

10. Policy Changes

PryCity reserves the right to amend or update this Refund and Returns Policy at any time. You are advised to review this page periodically. Major changes will be notified through our website announcements.

By purchasing from PryCity.com, you agree to comply with our full set of legal policies:

We adhere to industry-standard consumer protection regulations. For international purchases, local laws may apply.

12. Need More Help?

We’re here for you. If you need clarification on this policy, assistance with an issue, or would like to initiate a return or refund:

📩 Email: support@prycity.com 🔗 Submit a request: https://www.prycity.com/submit-a-request 🔗 Visit Support Page: https://www.prycity.com/support

Let’s make your experience with PryCity as seamless as possible.

Last updated: July 8, 2025