Contact Information
If you have any questions or need assistance, please reach out to us! We’re here to help with any inquiries, issues to general questions.
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If you need to cancel your order, we’re here to help! Please review our cancellation policy and follow these steps:
Step-by-Step Guide to Canceling Your Order
- Act Quickly: If you need to cancel, please contact us as soon as possible. Orders are processed rapidly, so it’s best to reach out within the first 24 hours of placing your order.
- Contact Our Support Team: Send an email to contact@prycity.com or use our online chat. Include your order number, name, and the reason for the cancellation request.
- Receive Confirmation: Our team will confirm if the cancellation is possible. If your order hasn’t yet shipped, we can usually cancel it with no extra charges.
- Refund Process: For orders successfully canceled before shipping, a full refund will be issued within 5–7 business days.
We strive to ensure a smooth and timely registration process, but occasionally delays may occur. Here are some common reasons:
Possible Reasons for Registration Delays
- Verification Processes: To maintain security, we may need additional time to verify your details, especially during high-traffic periods.
- Incomplete Information: If some required fields were left blank or incorrectly filled, our team may need extra time to resolve these issues. Please double-check your registration details.
- Technical Glitches: Occasionally, technical issues may affect registration times. Our technical team works swiftly to address any issues that arise, but we appreciate your patience if this occurs.
- High Demand: During sales or promotional events, we may experience a higher-than-normal registration volume. This can sometimes slow down the process temporarily.
Shopping with Prycity is easy and straightforward! Here’s what you’ll need to complete your purchase:
Requirements for Buying Products
- Create an Account: Although you can browse products without an account, creating one allows for a faster checkout experience, easy order tracking, and personalized recommendations.
- Provide Shipping Details: During checkout, you’ll need to enter a valid shipping address to ensure smooth delivery. Double-check your address for accuracy!
- Payment Method: We accept various payment methods, including credit/debit cards and online payment services. Ensure that your payment method is valid and has sufficient funds for the purchase.
- Review Our Policies: To avoid any surprises, take a moment to review our return, cancellation, and refund policies on our website.
How to Complete Your Purchase
- Browse our product categories or use the search bar to find specific items.
- Add your chosen items to the cart and proceed to checkout.
- Log in or create an account if prompted, then enter your shipping and payment details.
- Review your order to ensure all information is correct, then click "Place Order" to complete your purchase.
If you encounter any issues or need assistance, please reach out to us at contact@prycity.com. We’re here to help make your shopping experience smooth and enjoyable!
Tracking your order at Prycity is easy! Follow these steps to check the status of your shipment:
1. Check Your Confirmation Email
After placing an order, you will receive a confirmation email with your order details and a tracking number. Please check your inbox (and spam/junk folder) for this email.
2. Use the Tracking Link
In the confirmation email, you’ll find a link to track your order. Click on the link, and it will direct you to our carrier’s tracking page, where you can see the latest updates on your shipment.
3. Log In to Your Prycity Account
If you have a registered Prycity account, you can log in and visit the Orders section. Here, you’ll find your recent purchases, tracking numbers, and status updates.
4. Contact Customer Support
If you’re unable to track your order or have additional questions, feel free to reach out to our support team at contact@prycity.com. Please provide your order number so we can assist you quickly.
Delivery Time
Standard shipping times may vary depending on your location and the selected shipping method. If it has been longer than the estimated delivery time, don’t hesitate to contact us for assistance.
We’re committed to keeping you updated on your order’s progress and making sure it arrives safely!
At Prycity, we aim for customer satisfaction. If you're not happy with your purchase, follow these steps to request a refund:
1. Review Our Refund Policy
Please check our Refund Policy to understand the eligibility requirements for refunds. Some items may not be eligible, and others may have specific conditions, like a 30-day return window.
2. Initiate a Refund Request
To start the refund process, contact our customer support team at contact@prycity.com with the following details:
- Order Number
- Reason for Refund (e.g., product defect, wrong item, etc.)
- Any Supporting Documents, such as photos of the product if it’s damaged or defective
3. Prepare the Product for Return (if applicable)
For items that require a return, pack the product securely in its original packaging with all included accessories. We’ll provide instructions for returning the item to our warehouse or the supplier.
4. Refund Processing
Once we receive the returned item and confirm it meets our refund criteria, we’ll process your refund. Please note that refunds may take 5-10 business days to appear on your original payment method, depending on your bank or payment provider.
Important Notes
- Refunds can only be issued to the original payment method used for the purchase.
- Shipping costs may not be refundable in certain cases.
- Items that don’t meet the return criteria outlined in our policy may not be eligible for a refund.
Need Help?
If you have any further questions, please reach out to our support team at contact@prycity.com. We’re here to help!